FAQ (Frequently Asked Questions)

Set Top Box Errors:

Q: What if I see an E-16 error on my Set Top Box?

A: The E-16 error indicates that the channel you're viewing is not subscribed or your services have been suspended for non-payment or other issues. Please contact your local cable operator for assistance.

Q: What if I see an E-30 error on my Set Top Box?

A: The E-30 error means your box needs a refresh from our system. Please contact your local cable operator to have it resolved.

Q: What if I see an E-48 - E-52 error on my Set Top Box?

A: An E-48 to E-52 error indicates a physical fault in the cable wire, cable signal, or another physical issue. We recommend lodging a complaint with your local cable operator.

A: Audio Problems on Channels:

Q: I'm facing audio problems on all or most channels while watching TV. What should I do?

A: Please follow these steps:

  1. Switch off your Set Top Box from the main power plug
  2. Unplug the cable wires (main fiber cable & AV-TV wire) and wait a few seconds
  3. Reinsert the cable wires.
  4. Switch on the Set Top Box from the power plug, wait a few seconds, then change the channels. Also, check your TV/STB volume level using the remote. If the issue persists, contact your area supervisor or local service provider.

Video Problems on Channels:

Q: I'm facing video problems on all or most channels while watching TV. What should I do?

A: Please follow these steps:

  1. Switch off your Set Top Box from the main power plug.
  2. Unplug the cable wires (main fiber cable & AV-TV wire) and wait a few seconds
  3. Reinsert the cable wires.
  4. Switch on the Set Top Box from the power plug, wait a few seconds, then change the channels. If the issue persists, contact your area supervisor or local service provider.

"No Signal" on TV Screen:

Q: I see "No Signal" written on my TV screen. What should I do?

A: Please follow these steps:

  1. Switch off your Set Top Box from the main power plug.
  2. Unplug the cable wires (main fiber cable & AV-TV wire) and wait a few seconds
  3. Reinsert the cable wires.
  4. Switch on the Set Top Box from the power plug, wait a few seconds, then change the channels. If the issue persists, contact your area supervisor or local service provider.

Pixelation/Freezing on Channels:

Q: I'm experiencing pixelation or freezing on my channels. What should I do?

A: Please follow these steps:

  1. Switch off your Set Top Box from the main power plug.
  2. Unplug the cable wires (main fiber cable & AV-TV wire) and wait a few seconds
  3. Reinsert the cable wires.
  4. Switch on the Set Top Box from the power plug, wait a few seconds, then change the channels. If the issue persists, contact your area supervisor or local service provider.

Blank TV Screen:

Q: My TV screen is completely blank. What should I do?

A: Please follow these steps:

  1. Check if the banner is showing or not using the STB remote
  2. Switch off your Set Top Box from the main power plug.
  3. Unplug the cable wires (main fiber cable & AV-TV wire) and wait a few seconds
  4. Reinsert the cable wires.
  5. Switch on the Set Top Box from the power plug, wait a few seconds, then change the channels. If the issue persists, contact your area supervisor or local service provider.

B. Electronic Programming Guide:

Q: What is the Electronic Programming Guide (EPG)?

A: The Electronic Program Guide (EPG) provides details of all channels available on 7 Star’s platform. It allows you to find information about any program airing today, tomorrow, or up to a week in advance. You can browse through the guide without leaving the channel you're watching and even reserve upcoming programs. The EPG also provides additional information like plot summaries, actors, and program themes


C. Purchasing a New Remote Control Device:

Q: : Where can I purchase a new remote control device?

A: Additional remote control devices can be purchased at your local cable operator's office.


D. Misplaced/Lost Viewing Card:

Q: I have misplaced/lost my viewing card. What should I do?

A: Please get in touch with your local cable operator, and they will assist you in swapping or replacing the viewing card.