PROVISIONS FOR TEMPORARY DISCONTINUATION OF SERVICES AND DETAILS OF
RESTORATION FEE AND REACTIVATION FEE, IF APPLICABLE
7 STAR DOT COM PVT LTD may deactivate a particular channel/bouquet within 72
hours, on receiving such request from the Subscriber, provided such channel or
bouquet is not within the lock – in period.
7 STAR DOT COM PVT LTD may deactivate a particular channel/bouquet due to
non - availability of such channel /bouquet on its network (due to reasons other than
natural calamities or technical failure), by giving 15 days prior notice to the scheduled
change, provided such channel or bouquet is not within the lock – in period.
The Subscriber may request 7 STAR DOT COM PVT LTD to temporarily suspend
the cable services for a minimum period of 1 month. Such request should be made at
least 15 days prior to the suspension. 7 STAR DOT COM PVT LTD may charge Rs
25 as Restoration Fee, if the services remain suspended for a period not exceeding 3
months.
7 STAR DOT COM PVT LTD may deactivate the services of the Subscriber in case
the services remain suspended for more than 3 months. The services shall be
reactivated within 72 hours of receipt of request and 7 STAR DOT COM PVT LTD
may charge Rs 100 as Reactivation Fees for the same
